Hotlines

Useful Numbers

• Shenzhen Municipal Government: 12345

• Police: 110

• Medical emergencies: 120

• Traffic accidents: 122

• Directory inquiries: 114

• Information service: 160, 12580

• Weather: 12121

• Cable TV: 96933

• On-call taxi service: 96511

• EMS: 11183

• Shenzhen airport: 23456789

• Shekou Port: 26691213

• Mental health hotline: 28793123

• SMS message to police: 0755110

• Consumers' complaint hotline: 12315

• Port Administration Office: 83394325

Transport Service

E-ticket center of Shenzhen Railway Station: 95105105

Shenzhen Airlines: 95361

China Southern Airlines: 95539

Shekou Ferry Terminal, Hong Kong and Macao lines: 26691213

Shekou Ferry Terminal, domestic lines: 26695600

Long-distance buses (Luohu, Futian, Nanshan, Yantian, Donghu, Airport, Huanggang, Shenzhen North Railway): 95000

Yinhu Bus Station: 96511

Shenzhen Bus Group: 83161116

On-call taxi service: 96511, 83906888

Shenzhen Metro: 88960600

Exit-entry Administration for Foreigners

Shenzhen issues visas to foreigners to allow temporary visits and green cards for permanent stays. Information regarding exit-entry issues concerning foreigners can be obtained through:

1. Website of the exit-entry administration division under the Shenzhen Municipal Public Security Bureau: http://ga.sz.gov.cn

2. Inquiry hotline: 84465490

3. A visit to the exit-entry administration office at 4016 Jiefang Road, Luohu District (office hours: 9 a.m.-12 p.m.; 2 p.m.-6 p.m.)

Work Permit Service for Foreigners in China

1.Service system for foreigners working in China (https://fwp.safea.gov.cn/)

2.Inquiry hotline: 88121678

3.Inquiry at service windows 56-58 at Civic Center Administrative Service Hall in Futian District (office hours: 9 a.m.-12 p.m.; 2 p.m.-5: 45 p.m.)