A COLLEGE student was surprised to find that his bank card, which can also be used as a Shenzhentong card, was 21.4 million yuan (US$3.4 million) in debt last week, according to sznews.com.
The student, surnamed Hu, said his card wouldn’t work when he tried to use it to take a bus Friday evening, and the card reader on the bus showed that his card was 2 million yuan in debt.
Hu went to the Shuiwan Metro Station the next morning, and he was shocked to see that the debt on his card had become more than 20 million yuan overnight. The station’s customer service officers were shocked to find that Hu’s card had an unpaid debt of 21.4 million yuan.
Hu said he topped up his card two days prior and didn’t know why it would have any unpaid debt. He was worried that he might not be able to use the bank card due to the debt.
The customer service officer from Shenzhentong helped Hu check his card’s balance Sunday and the system’s data showed that there was nothing abnormal about his card.
Lu Chaohui, a spokesperson for the Shenzhentong company, said the card’s chip might have been damaged, leading to card reading mistakes.
Lu said Hu’s bank account remained unaffected and he could exchange the card at any of Shenzhentong’s customer service centers. If he doesn’t want a new card, the company will transfer his remaining balance to his bank account.