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Telecom operators criticized for arbitrary clauses

Writer: Zhang Yu  | Editor: Lily A  | From:  | Updated: 2018-May-17

Five telecom operators, namely China Mobile, China Telecom, China Unicom, Topway Video Communication and Great Wall Broadband Network, were accused of having unfair clauses in their service agreements.

At a press conference Tuesday the city’s consumer council unveiled six problems existing in the service agreements of the five major telecom operators.

These irregularities include limiting consumers’ right to terminate an agreement, expanding the use of consumers’ personal information, changing the discounted packages without consent, restricting the ways that consumers can resolve a dispute, shortening the duration of data preservation without notice and falling short of the prescribed network speed. Since January, the Shenzhen Consumer Council has been reviewing the service agreements in the broadband field.

Representatives for the operators made clear at the conference that they would cooperate with the council to make rectifications.

Statistics showed the number of broadband users with the five telecom operators had exceeded 300 million in China by the end of 2017.