Shenzhen received a total of 70,055 consumer complaints in the third quarter of this year, a surge of 122.77 percent over the same period in 2018, according to a report released by the Shenzhen Consumer Council, the Shenzhen Special Zone Daily reported yesterday.
The number of complaints about Internet and communications services, digital devices, and education and training services ranked in the top three with 43,217, 4,084 and 3,419 complaints, respectively, the report showed.
Meanwhile, after-sales service, quality and false publicity are the three major problems raised by consumers.
In the third quarter, the city’s consumer councils at the municipal and district levels received 38,576 complaints against Shenzhen Tencent Computer System Co. Ltd., which accounted for 89.26 percent of the complaints related to the Internet and communications industry.
In particular, 77.29 percent of the complaints against the company involved QQ accounts, fraud, illegal industry, pornography, gambling and drugs.
The municipal and district consumer councils received 3,419 complaints about education and training services, up 118.75 percent compared with the same period last year. Among them, more than 1,000 complaints were about driving training, accounting for 50 percent of the increase in such complaints.
Additionally, more than 50 percent of the complaints related to the culture, sports and tourism sector involved the fitness industry, according to the report.
In the past two years, about 30 percent of complaints about the fitness industry in Shenzhen involved failing to get back advanced payment after the unannounced closure of gyms.