Internet, Phone and TV

Writer:   |  Editor: Lily A  |  From:   |  Updated: 2020-06-19

There are three major Internet providers in Shenzhen: China Telecom, Topway and Great Wall Broadband.

China Telecom is an ADSL provider, Topway is a cable provider while Great Wall Broadband is a broadband provider.

The connection speed of them is not so much different. China Telecom’s ADSL offering originally focused solely on commercial solution, so it is pretty stable but charged more expensive than other two Internet providers. As to Topway and Great Wall Broadband, depending on the area you live in, one may be faster than the other. Great Wall Broadband has not covered some elder housing estates.

1. China telecom

package A :

200M China telecom---239RMB for a month

package B :

100M China telecom---209RMB for a month

2. Topway

package A :

100M Topway---1100RMB for one year need to pay 100rmb for the deposit of modem, can get back deposit when u dont use it .If you don't have rounter for wifi , can buy from the internet guy , 160rmb , or you can buy by yourself.

package B :

100M Topway---600RMB for half a year need to pay100rmb for the deposit of modem, can get back deposit when u dont use it .If you don't have rounter for wifi , can buy from the internet guy , 160rmb, or you can buy by yourself

To apply for help, click THE LINK below to fill in the form

3. Great Wall Broadband

How to apply?

Call the hotline: 3300 0999

Photocopy of your passport is needed.

4. Mobile Internet

If you want mobile Internet, you can buy a 3G card from China Unicom or China Telecom. China Unicom's 3G card can be applied for both laptop and Ipad, China Telecom’s only can be applied for laptop. If you don’t need to use it for Ipad, choose China Telecom as its signal is better.


On the Chinese mainland, there are three communication providers: China Mobile, China Unicom and China Telecom, they provide both mobile communication and landline phone system.

China Mobile and China Unicom are elder mobile communication suppliers. Many people choose China Mobile because the signal is stronger and smoother, but the shortage is that China Mobile is unable to provide 3G signal, thus causing low network connection speed. China Unicom provides 3G signal and makes it a great partner to smartphones, but its signal is unstable which means you would lost it in the remote areas, elevators or underground.

China Telecom used to be a provider of landline phone system, and only joined in the market of mobile communication in the past few years. It offers 3G signal as well. But it must be equipped with CDMA mobile phones which you only can buy from China Telecom.

China Mobile Hotline:10086

China Unicom Hotline:10010

China Telecom Hotline:10000

Cable TV

Since about 2006, Shenzhen has digital television throughout the city. This means you need a special box with your TV to receive and convert the digital signal into other signal that your TV can understand. The TV network is built by Shenzhen Media Group who owns Shenzhen TV stations, broadcasting stations, movie factory etc.

Shenzhen Media Group also owns Topway, the company that you as end user will buy the TV subscription from.

Topway offers both TV and Internet services via the cable, and you can apply for it via the hotline 96933, or go to one of the service centers in the city.

There are 4 channels from Hong Kong: two English and two Cantonese channels. All the others are Chinese mainland program : all CCTV channels, all local Shenzhen channels, and provincial channels. Besides TV, you also have radio, news, weather forecast and living information on the digital channels that are accessible by pressing a special button on you remote control.

Topway also offer HDTV. The box costs 1000 yuan, but you can also rent it for 15 yuan per month. Once you bought the special HD box you get 10 free HD channels besides the regular channels. All these HD channels are Chinese.

If you want more channels, especially some English channels, you need to buy these separately from the basic subscription. Often it’s cheaper not to buy one particular channel, but to buy a package which includes several channels at a reduced price.