Shenzhen will play to its strengths in “internet+government services” and utilize several online platforms to make offline government services available to citizens online, when the city’s administrative service halls have suspended operation due to the recent COVID-19 flare-up, a municipal official said yesterday.
Wang Zhuomin, deputy head of the Shenzhen Municipal Government Services Data Bureau, said at a press conference that all administrative services of 31 municipal government departments and those of the city’s 11 districts, new area and special cooperation zone have been linked with the provincial government service platform https://www.gdzwfw.gov.cn.
Citizens can go to the website, select their district, new area, or special cooperation zone, as well as Shenzhen’s municipal government departments, and apply for online services they require.
According to Wang, 99.94 percent of the city’s government services can be completed with only one in-person visit, and 99.29 percent of administrative licensing matters can be completed online.
Residents can also use the “i深圳” app for government services. The app currently gives access to over 8,000 government service items.
In addition, the city has installed 520 automated e-government self-service machines, according to Wang. The machines can provide one-stop services for 182 government service items.
Wang added that the government service hotline 12345 has played its role in responding to citizens’ requests during the COVID pandemic. Inquiries about prevention and control policies, consumer complaints such as price gouging, and work-from-home wage policy can be directed to the hotline.
Also at the press conference, Huang Qiang, deputy secretary-general of the Shenzhen Municipal Government, said the city will make utmost efforts to prevent a large-scale COVID-19 outbreak by expanding the scope of nucleic acid testing and speeding up the screening process.
He said Shenzhen is dealing with the most serious, difficult and urgent COVID prevention and control situation. The whole city should be fully prepared for a tough battle against COVID.
He urged citizens to take advantage of seven days of “slow life” to create a golden opportunity for the city to deal with the pandemic.
Meanwhile, the city’s 52 water plants and 41 water purification plants remain normal operation, and the supply of electricity, refined oil and natural gas is stable, according to Zheng Tiejun, deputy director of the Shenzhen Municipal Development and Reform Commission.
Energy supply for cross-border checkpoints, medical institutions and quarantine hotels is prioritized, and the manpower for maintenance and emergency repair of the electricity network and water pipelines is sufficient, he said.