City invests heavily in service trade

In May 2025, the Shenzhen Municipal Commerce Bureau rolled out 10 new measures to bolster service trade development, providing strong financial incentives for enterprises to expand globally and upgrade the sector’s growth quality.

The policy encourages firms to take on high value-added outsourcing — including ITO and KPO — and aims to foster innovative, functionally advanced industrial clusters and market leaders. Eligible companies may receive rewards of up to 1 million yuan (US$143,590) each.

In December of the same year, national authorities issued an action plan to promote the high-quality development of service outsourcing. The plan outlines initiatives such as enhancing platform infrastructure and spurring innovation, and supports high-quality development in demonstration cities including Shenzhen.