Futian unveils AI Intelligent Employee 2.0

Futian District officially released its AI Intelligent Employee 2.0 on March 6, introducing the first deployed “Government Claws” — autonomous AI agents intended to reduce frontline workloads and boost efficiency at community-level government service centers. The rollout follows an earlier AI staff program launched in 2025 that used DeepSeek’s technology.

From Q&A assistant to autonomous executor

The 2.0 upgrade expands the system from an Q&A assistant into a more autonomous executor. New capabilities include task decomposition, process scheduling and autonomous decision-making. The agents can detect and correct execution errors and store operational experience for future use. The platform supports multi-threaded parallel processing, enabling agents to handle concurrent tasks and to improve through continual, usage-driven learning.

For example, analyzing consumer complaints in the medical aesthetics sector previously required manually sifting through thousands of complaints, tagging cases, compiling multidimensional statistics, tracing root causes and producing a targeted report — a process that could take two weeks to a month.

With AI Intelligent Employee 2.0, a researcher can issue a single command and the system can automatically analyze historical complaints, aggregate main complaints, identify root causes, locate procedural weaknesses, compare practices from major cities, and generate locally tailored improvement recommendations. All this can now be produced almost instantly, effectively turning “half a month of research” into a “one-click output.”

Minutes-level administrative review

At the Hetao Shenzhen-Hong Kong Science and Technology Innovation Cooperation Zone’s e-Station service center, the AI agents perform automated pre-examination of submitted documents. For a public premises hygiene license change, the system downloads and vets seven required documents, including IDs and hygiene permits, and produces a review report with recommended conclusions for staff.

Where manual pre-screening could take up to one working day, AI Intelligent Employee 2.0 delivers a clear audit report and human review notes within minutes, shortening residents' wait times and freeing staff for higher-value work.

Locally developed, open-source architecture

The AI platform’s core architecture, branded DinTal Claw, has been developed independently by Shenzhen Kuakua Jingling Technology Co. Ltd. According to the company, DinTal Claw uses a streamlined base of nine atomic tools designed to enhance security, controllability and auditability. The design emphasizes self-correction and long-term memory so AI agents can improve through repeated use without requiring repeated redevelopment, allowing flexible adaptation to new scenarios.

A pragmatic local approach

Futian officials framed the 2.0 rollout as a pragmatic, locally led approach to applying generative AI and autonomous agents in public service — prioritizing measurable workload reduction, faster services and traceable decision processes. Branded informally in the district as “Government Claws,” the first batch is being trialed at community-level service points to refine real-world workflows.

Futian authorities said they will closely monitor performance and expand deployments as reliability and compliance metrics are validated.